It was my first time doing business with Sounds Fast and I'm not sure that I will be using them again in the future. I thought the customer service was good but the product they provided me with was not good. They put in a "new" hands-free system in my vehicle and after testing it out for a couple days myself I discovered it wasn't working correctly. They were able to replace the system under warranty with very little effort on my part and it still isn't working as well as I would like, but I guess it's fine. Overall, the technicians are great and this isn't their fault, it's the product.