We inherited two oriental rugs from my partner's grandparents and we have had them in our home for many years. Before a recent move, we decided to take them to another store for a cleaning. We were really upset when they came back smelling sour. I thought our rugs were ruined. We took them to Rustigians and we were thrilled with how knowledgeable and professional the employees were. Within 3 weeks our rugs were back. The smell was gone and the colors were beautiful! I will never take my rugs anywhere else to be cleaned!