Business Description:
Categories
heating & air conditioning
Carl's AC & Sheet Metal Inc
265 Elliott Rd, Henderson, NV 89011, USA
(702) 425-5830

Service

Total Experience

Will Recommend

Todd T.

Las Vegas, NV

Carl's AC & Sheet Metal Inc

New Heat Pump & Duct Work

I initially did an internet search for an HVAC sheet metal fabricator in Las Vegas and found Carl’s Air Conditioning & Sheet Metal. They were able to fabricate what I needed in only one day. Subsequently, I needed a heat pump inspection done for another project and of course contacted Carl’s as I was already impressed with their prompt and courteous service. They were able to immediately schedule a service appointment and correctly diagnose the problems I was having with the unit. The heat pump was an older unit (over 15 years old) and although it was still functional, the technician advised me that I might consider a newer and more efficient unit at some point in the future as the unit I had was an “off brand” that is typically manufactured to a lower standard than “brand name” units even though they are manufactured by the same company. In other words, they are “economy units” designed mostly for rental properties. The technician also noted that most of the insulation inside the roofing transition that connects the unit to the ductwork had come loose and was blocking about 80% of the airflow which accounted for most of the issues I was having. After further investigation, he also discovered that most of the existing ductwork had holes in it or was coming loose from the distribution plenum. I guess that came as no surprise as the property is over 40 years old and I’m sure the existing ductwork was at least 20 years old. So at best, my heat pump was mostly conditioning the air in the attic. At this stage it was obviously time to make some decisions on how to proceed. After considering the age of the heat pump and the condition of the ductwork, and discussing options with the technician, I decided to replace the heat pump with a brand new more efficient heat pump as well as replacing all the existing ductwork with a far superior engineered solution than was currently in place. Let me tell you that although that certainly wasn’t what I expected when I had the system inspected for what seemed to be a minor problem, I’m ecstatic with the way the new system performs. I expect my energy bills to improve dramatically and with summer fast approaching, all of this will be a welcome relief and one of the best decisions I’ve ever made. I feel that all of the employee’s I consulted with at Carl’s were very fair and honest with me every step of the way. They even include a 10 year parts AND labor warranty. Nobody That I’m aware of does that! Now that’s peace of mind and that’s worth a lot! Carl’s is a family owned business in Las Vegas for over 50 years. You just don’t stay in business anywhere for that long if you don’t treat your customers with honesty, integrity, and respect. Every one of their employees that I talked to had been working there for many years. Some of them have worked there for literally decades. That tells you a lot about the company you’re doing business with. If you want honesty, integrity, and prompt courteous service, then call Carl’s AC next time you’re looking for a new HVAC unit or just service. I definitely give them 5 stars. My only choice from now on for sales and service! Thank you Carl’s!