I had a great experience with Ben Franklin Plumbing. Most recently, we had to snake out our drain to the sewer system because it was backed up. I have used this company a couple of times this past year and I would say that they have always been professional and easy to schedule work with. He came to the job site without a warning, but that was only a small issue. I would still rate the experience as five stars and I would highly recommend their service to other people and I would be happy to use them in the future.