I am so disappointed with my experience with Ben Franklin Plumbing and don't recommend other people use them. My water heater broke on Friday afternoon and Ben Franklin told me they could come to my home on Sunday to give me a free quote. I decided to fix the water heater myself and the plumber could evaluate it the next day and give the free quote if additional work needed to be performed. When the plumber arrived on Sunday, he did a quick look and told me that my water heater looked good it just needed to be tightened a bit, which I then did myself. The plumber tried to charge me $130 for the free estimate and I laughed. He then asked for $60 and I felt strong-armed into paying it. Looking back, I wish I hadn't paid and felt like the whole situation was bad.