I appreciated Jeremy's help when I finally made the decision to call and get my hands wrapped around my tax debt. Marcela brought the humanity into the process. Her approach was what I needed and appreciated. She cheered us on, understood our concerns, even offered condolences when we had a death in the family. That meant a lot. I would encourage others to go ahead and take the leap. For me, it means no more sleepless nights. To pay an amount that's about 80% less than the initial request was amazing. Thank you for helping us through this.