We have been with One Hour Heating and Air Laurinburg for about 5 years. Their services in the past have been great, but our most recent experience did not go so well. We hired them to come fix a part in our heating pump. They came and did have the part, and ended up overcharging us completely. The total was $216.70 and we only found out after that it was a $20 part that we could have just gotten the part ourselves. We have tried to contact the manager, Mr. Skipper I believe, but without luck. We are part of their extended comfort club and feel like we are now stuck with them. We just hope their services improve and that they get in contact with us over this matter.