This review is a little different, because Area Rug Cleaning Company did a great job for me. I have used them often in the past, and I loved the job they did. My carpets always felt so clean and fluffy when they finished. It was the same the last time I used them which is why I gave them a high rating on "Service" and "Willingness to Recommend". But, as I have gotten older I have developed asthma, and am now having trouble with various aromas and scents. Whatever was behind the citrus scent they had in the cleaner triggered a severe asthmatic attack in me, that later turned into pneumonia. It was sort of an orange-y smell, that lingered for days. I am sure to most people that smells very good, and at one time it would have to me, too. But not now. That is why I had to reluctantly give them One Star in "Total Experience." I do not think most people will have the same reaction I did, but since I did, I have to be honest about it. I am planning on having all the carpets taken out of my home, and replaced with uncarpeted flooring.