I had a great experience, very knowledgeable folks. I had several area rugs cleaned, and everything was done as requested/promised. My only lingering hesitation stems from a bit of buckling/puckering around the edges of the rug, which might be a natural occurrence and will straighten out over time, but since I wasn't warned about it, I was a little bit concerned when it was there even a week or so later, although slowly flattening out, so my guess is that it will eventually disappear (I hope).