Kohl Heating Service

Business Description:

Installation & Services of all Heating, Ventilation and Air Conditioning Products - Trane Authorized Dealer

Categories

heating & air conditioning
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Gijo's Review

Communication

Quality

Total Experience

Cranberry Township, PA

Kohl Heating Service

Not Satisfied

We called them because our Heater was not turning on. After I made the call , I turned off and on the power it started working. He came and checked everything, touched here and there, changed the filter(which we had) and charged us 119.00...he spent probably 10 minutes. since It was a thanksgiving day, he charged 30 dollars more..he said regular days it would have been 89.95. For doing pretty much nothing and spending 10 minutes, the charge is 119.00..thats insane.

comments

We pride our company with being fair to our customers and being available after hours, weekends and holidays. In order to do this, we pay our service technicians double time during these times. It was Thanksgiving, our serviceman had to spend time to get ready for the call, leave his family, travel time to your home, the time spent cleaning the flame sensor, filter change and pressure check for proper operation, then travel time after the call. The total time spent on your call was two hours. We pay our service technicians $58 per hour on a holiday plus a $20 on call fee, plus the expense of the vehicle and gas, the office staff that was available to take the phone call - total cost for our company = well over $119.00, therefore we lost money. That is insane...our service tech made the decision to not charge more because it was a holiday to be kind. I, as the owner, would have charged $238 for the call. It is best that you do not choose to use our services in the future as you obviously do not see or appreciate the value of a quality company.

Kohl Heating Service commented on 12/03/2014