After my appt for a quote with kohl heating & air, I waited almost a month for a quote. Eventually, I called and the only reason was because it was the cheapest verbal quote. When I called I was told they lost my paperwork. So I had another person from this company come out to measure everything again saying he would send me a quote this was Friday. I waited until Wednesday to call and see if the quote was sent. Gail had answered and said she would call me back personally because mike was coming in after a couple hours. Still never received a call back or any type of communication. I guess that’s why their quote was the cheapest... you get what you pay for.