Overall it was a good experience - no job is without unforeseen issues. There were a few....The representatives in the office are friendly and responsive. The tech that came to the house is knowledgeable, courteous. I was a little concerned about the install (my system is pretty hi tech). But, after that initial hiccup was sorted the system works great and we’re really happy with it! I just hope these modern systems deliver on the reduced costs and higher efficiency ratings. Haven’t seen our bill yet... We’ve had a little weather lately and so I got a chance to see it’s heating capability. I’m extremely satisfied with the heat that it cranks out! Now, I’m just waiting for it to get hot so I can experience the cool!