I was very impressed with our technician, Victor. His work made a bad situation for us a positive experience.
I am retired now but when working I had over 1200 technicians working in my organization with AT&T. Victor was very impressive for his thoroughness in diagnosing the problem and his ability to carry on a two way conversation with me and tell me step by step what he was finding. He was very focused, fast, and showed great concentration on finishing the repair with high quality. If I was still working I would have offered him a job on the spot. You have a “keeper” in him.