So far, knock on wood, Air Professional Associates, LLC has been excellent. They've been very, very good. This time out I just had service done. Two years ago they completely redid the duct work and put in new units. Their workers are efficient and are all really nice. They explain everything they are doing. My entire experience with them has been really good, even excellent. Whenever I've needed them they're right here. They also call me back immediately every time I call! I wish all service people were so responsive and responsible! I highly recommend Air Professional Associates, LLC!