I reached out to The Super Plumber for the first time not too long ago for a rental property. I called the front desk, and they were efficient in scheduling a plumber to come out and deal with my situation. I was told to wait, and I did for a few hours, only to find out they had mistakenly gone to the wrong address. He then came to the right place and apologized to me about the mishap, before going to work. He fixed the problem quickly, and it was a good experience. I would use them again.