Brad presented various options and prices, he explained the benefits of each system. We bought a furnace, heat pump, a/c units so there was a lot to talk about. We always felt like he wanted us to know everything before making our decision. The techs John P, Rusty, William and Daniel were on time very courteous and always informed us of what they were going to do that day in our house. They also showed us what they did at the end of the day. When finished, they explained how the systems worked and asked us to call if we ever had a problem. Just really customer focused. No surprises, just professional from start to finish.