I was told I would get a phone call before the repairman came to my house, however, two young men came to the door without calling first. It was a good thing I was home, otherwise, they might have left. They didn't introduce themselves and didn't appear very professional or friendly. I was charged $84.00 for their coming to my house which, after calling a few other plumbing companies, I found was too high. All in all, not a good experience and I will not use this company again.