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Custom Home Builder w/ Corp Offices in Louisville KY (bldg 5-states). Taylor Homes builds on your lot. FREE Estimates! BBB Torch Award WINNER for Marketplace Ethics!

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Mr and mrs' Review

Will Recommend

Total Experience

Price for Value

Cincinnati , OH

Taylor Homes

Taylor Homes Did Rectify The Issue For Us

The initial setting everything up with Taylor Homes "model home" was awesome and was very good in the beginning phase of the building of my home. Toward the end, we had trouble with the site coordinator. The biggest issue was that the basement flooded and the site manager allowed the water to sit in the basement from October to the end of November. After we moved in we had big issues with mold in the basement. After speaking with the vice president of the company he did pay to have the mold removed, which did cost a great deal of money. He did a phenomenal job in getting the help we needed with this issue.

We love our house now and feel that all of this was a result of the site manager that is no longer with them from what I understand. It all worked out but it was hard to get to that point. For this reason, my recommendation would only be a two-star and the total experience would have to stay at a three-star.

comments

Mr and Mrs. Cripe; we're glad everything turned out well in the end. As you can attest and probably have heard from others--while building is exciting, it can be a stressful experience. That is what we (Builders) are paid by our bosses (You) for; to fight those fights to overcome the obstacles. Its great to hear that you "Love your home", we're confident that you'll enjoy it for many years to come. Sincerely, the Taylor Homes Team!

Taylor Homes commented on 01/06/2020