Be patient the contractors they hire will follow up . Miller heating and cooling . I’m very impressed with this company they came out on short notice and assessed issues I had with my heat pump . Conditions were Weather related several days under 32° in the teens as a matter of fact. I was skeptical about my outside system . My warranty being outdated and it was my only source of heat. The system was working as it should for the best efficiency . The Technician did a total check on my system and showed key checkpoints, to check once my labor warranty went out. Folks in this area had double the cost of the electricity compared to this Home, Just under 2,000 sq ft and a full basement. Love my home. HAPPY WIFE HAPPY LIFE!