Very Good Experience, right from the initial phone call. Called 5:30 pm, and was told they would be here between 9-10 am the next day. Preston showed up right at 9am. He knew what the issue was with my fridge. He took it apart, cleaned up the water, and put everything back nice and neat and ordered the part. The part was not in stock locally, so he had the part Fed-Ex'ed overnight delivery. Just rec'd a phone call that he is on his way with the part, and my fridge will be fixed today! Absolutely excellent service! Will recommend Preston's Air Conditioning & Appliances to all my friends and family!