They know what they are doing especially for repairs or issues but man they are really expensive. Like $180/hr+ (including widget parts) expensive that's with the coupon for $10-20 off website. The parts they supply I would like to buy myself because hose bibs has their name/number on it and is kind of ugly with rubber handle cover on it. Most plumbers are like $90/hr but may mess stuff up or not fix job so it's kind of like you pay higher price but can rely on them to do it right. They've been in business a long time locally so I would trust them but quote some others first. They won't give you pricing over the phone but they will give you an estimate before work begins.