We were very happy with our repairman, Rick. He found the problem quickly and we now are able to use our heater again. Price was average for labor but the valve we needed was a bit pricey. Not his fault. He tried to do a fix without the new part trying to save us the money and it worked for awhile and then quit again. We decided getting the new valve was the best thing to do. We would recommend Family Air to our friends and relatives. Just seems like an honest company and they got Rick out so quick to see our problem. Thanks to you all!