Jack Furrier's Western Tire

Business Description:

Since 1960, the highest compliment we have earned is our customer's confidence. We believe caring first helps build customer relationships for life.

Categories

tires & wheel alignment
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Richard's Review

Service

Will Recommend

Price for Value

Tucson, AZ

Jack Furrier's Western Tire

Requested eqoute, verified by phone : they put on wrong tires!!

I requested & received 2 email quotes from Jack Fourier's. I talked to them in the AM to set up a time (2PM) and specific tires and location near me. They would have to ship them from the another store, hence the 2pm appt. I showed at 1:30, and they had no idea who I was.
After several phone calls and scrambling, , they said they're get the tires shipped over right away. I left my key & went for an 1.5hr coffee break. I found they had put the more expensive tires from the quote I turned down, but had on hand at that location. The person I interfaced with there was already gone. My only option was to drive to the 22nd store and have them swap them, and waste another few hours. I told them they'd lost a customer for life, as they had done something similar 2 years ago, and got to see rolled eyes from other people behind the desk. You think they do this often?
I probably got a OK deal on the tires I did buy, but ended up paying more than I wanted, and they screwed up. They also failed to put my spare (which I was driving on) back in the car. I had to check and get it before I left.

comments

Richard, i am sorry to hear about the confusion delivering your tires. After reviewing it, we found the quote for your tires and your tires at our 22nd St. location which is why the Speedway store was not aware of the order initially - in any event - we want to make sure you are truly satisfied with the tires that were installed and if you would prefer the other set, We would be happy to pick up the car, change the tires and credit you for any difference in price as well as offer you a complimentary oil change for all the confusion. I would appreciate it if you can let me know within the next 45 days. Thanks for your business. Sean Furrier.

Jack Furrier's Western Tire commented on 09/17/2010