We recently decided to put new tires on our car and four other cars belonging to our children. After a long online search we decided to contact the 8080 E. 22nd st., location and were helped by the store manager, Rick Drury. I started the process with a brief phone call explaining my needs. I went to the store the following morning and ordered the 5 sets of tires and additional repair work on one of the cars. Within the first hour, all the details of the transaction were complete and two of the vehicles were in the process of being completed. Mr. Drury was also able to set up each transaction for each vehicle so our children could simply walk in and have their cars done. We were very concerned about doing this large transaction because our last experience of having two tires replaced at another company took over 8 hours to complete. Despite all the requests of additional repair work, challenges of bringing cars in on different day, and paying for the whole transaction at one time, Mr. Drury and his staff were able to complete the entire transaction in two days with no complications. And, even with all the extra customer service and professional expertise, we were also given a great deal. I have never received such high quality customer service before, and we are extremely thankful for the the treatment we received from Mr. Drury and his staff. We are now loyal customers and look forward to future dealings.
Thank you, James Cavell.