I was not very happy with Washington Natural Gas Heating & Air Conditioning. They installed a new heating and air system for me, and as far as how it works, it seems to be working fine. What I did not like was the way that they pretty much ignored me for months. I paid over $13,000 for the system and nobody ever took the time to show me how to operate it. Their communication skills are bad. I had to make multiple calls to them regarding the inspection. They were constantly changing personnel out on the project so I never knew who to talk to. They missed a lot of appointments and I kept getting the, "We have been extremely busy" response. I think this was a pretty simple job but the inspection work still has not been done.