Business Description:
We love those guys!
Categories
heating & air conditioning
Heat Relief Heating & Cooling
13122 NE David Cir STE 800, Portland, OR 97230, USA
(503) 261-9915

Service

Total Experience

Will Recommend

Jayne T.

Troutdale, OR

Heat Relief Heating & Cooling

The company made me suspicious so I am doubtful I could ever use them again.

I was extremely disappointed after using Heat Relief Heating & Cooling. This was my first time giving them a call. I had called and interviewed several other companies and was hoping to find the best price for my budget. When I called Heat Relief Heating & Cooling the lady in the office quoted me a $109. She said not to worry about the charge at all, as it would be waived if I decided to go ahead and use their services to have the work done. So the day came and the technician came out to my home to install an ignition switch. I knew precisely what needed to be done, as I had previously had a different company come out who had diagnosed the problem already. I did not go with that company because of their high charges. I chose to go with Heat Relief Heating & Cooling because of the staff lady's promise that she made over the phone. I felt that would be a fair price and one that would stay within my means. After the technician completed the work he came upstairs and handed me a whopping bill for $275!!! I immediately explained to him that the lady at the office had promised to waive the $109 charge for coming out. I had him perform the work, as was the requirement to have the fee waived. The tech declined to remove the fee of $109 and stated that the lady in the office must have been "new". He said they do not ever waive fees like that and she did not know what she was doing. I was shocked and very disappointed. Perhaps she was new and made a mistake. However, I am the one who was now paying for it. I anticipated around $150 and wound up with a bill for $275. I had no choice but to pay the man and call it a day. I was reluctant to call the office and tell them what had happened because I did not want to get the lady in trouble if, in fact, she had made a mistake in pricing. I came away from this really feeling cheated! Aside from all of this, the technician did a really fantastic job. The quality of workmanship was outstanding and the technician was extremely polite and professional. It took him all of fifteen minutes to do the entire job, as he had the correct part with him when he arrived. I feel bad about this because the project was done well and the tech was so good. It made me very suspicious of the company now and I am doubtful that I could ever use them again. I certainly could not recommend them either.