Every time we've called Lutz Plumbing they have gotten someone out right away--and if there were any issues, they came back and took care of them. We've had no problems at all. They are recommended because they are very dependable and responsible, and I don't recommend unless I feel good about it. Some recent work they did was fixing a faucet for us in one of our kitchens. They replaced it and did what we asked them to do, and did it in a good way. They were right on time and they have always been dependable.