I think they're doing a good job. Previously, I had a situation with a technician there who didn't seem to know what he was doing, and it ended up costing me several thousand dollars for the work performed. However, I used their services recently for faucet installation, and the technician who they sent out this time did a terrific job. He arrived on time to the appointment, he was polite and friendly when he spoke to me, and he got the job done without any hassles.