Business Description:
Absolute & Jeffery Insurance specialize in auto insurance and sr22 insurance bonds.
Categories
insurance agents
SR22 Bond of Ohio
4568 Mayfield Rd #108a, South Euclid, OH 44121, USA
(216) 382-0050

Service

Will Recommend

Total Experience

Lo L.

Lansing, MI

SR22 Bond of Ohio

Not a good experience for me!

Not a good experience for me! Despite all these great reviews I unfortunately did not have a great experience. I’m 100% sure this is due to a complete misunderstanding or dare I say mistake that could’ve been made by the company (Which I was laughed at been told that that wasn’t possible It had to be my own error) I spoke to a representative who was very kind but apparently through whatever it may be a misunderstanding or a entry error or misinformation Given on their part ( which I was told was also rather unlikely as they do not apparently made errors because they’re so good at their jobs ) And there is no recording of conversations On their service line so I was told that it doesn’t matter either way because there’s no proof that I said what I said and there’s no proof that the representative said what they said. Really? That’s all you’re going to tell me laugh at me call me a liar and that tell me that your representatives are so good at their job that you find it hard to believe that a mistake could’ve been made and that it doesn’t matter anyway because there’s no proof that the conversation even took place and that. Yes I should have read my policy all the way through but have been called in extensively talked with the person about it I never really did that my fault nothing they can do about it OK… But don’t call me a liar and laugh at me and insinuate that the representative is good and could not have made a mistake and tell me “oh So you did everything you were supposed to and we are the ones that didn’t right?” Who says that? I was very upset only after I was left out and called a liar and told it’s a errelevant anyway I’m not going to try to help you because That would Would cost our company money and you weren’t charged enough in the first place. I did do this transaction online which I regret! the whole reason I called to talk to somebody in the first place was so I knew I was getting exactly what I wanted and doing what I had to do to get it I prefer to speak to people rather than do things on the computer I was instructed by the company to then go Back online and proceed with their instruction. Now almost a year later I have a claim and I find I’m not covered at all. The car was a lease which I also told the person I spoke to which is why I needed full coverage insurance I would never ever buy liability for a car that I haven’t paid for yet. Again I was left out And told well maybe you didn’t have the money. What? I am flabbergasted!!

comments

Michelle,
I apologize for this I do not know how this happened if it was our fault or not, I feel horrible either way. This is not how we do business. we have built a reputation as an honest agency through years of good practices and honest dealings. This is the first time we have encountered this since we opened in 1989, all of our agents since this have gone through more training to make sure we all are on the same page for future deals.

SR22 Bond of Ohio commented on 07/19/2018