Business Description:
We are a full service and install HVAC company . Our service techs are not on commision unlike most HVAC company's in the valley. That's a win for the customer.
Categories
heating & air conditioning
Hughes Air Conditioning & Heating Repair
220 W 6th Ave, Mesa, AZ 85210, USA
(480) 247-6927

Service

Total Experience

Will Recommend

Gary C.

Scottsdale, AZ

Hughes Air Conditioning & Heating Repair

Job Estimate

I've been in the Real Estate rental business for 30 years.
Most Air Conditioning companies, and Contractors in general, don't like to discuss cost per hour with their customers or itemize the cost of materials. They would rather bid the job, because usually, they make more money that way. I was told the job was going to take 2 to 3 hours to complete - 4 to 6 man hours, at the going rate for that profession of $100.00 per man per hour.
I priced out the parts to complete the job, and I came up with $150.00/$200.00 at the high end.
The bid for $775.00 made sense if the men worked 2 to 3 hours, but they were only there for 1 hour and 15 minutes, 2 1/2 total man hours.
Considering the cost of labor and materials, I put a fair price for this job at around $400.00.
Hughes service was very good and they did a good job. My only complaint was their pricing. I ended up paying $250.00 per man per hour instead of the going rate of $100.00 an hour. I discussed all of this with the owner, but he wouldn't budge off the pricing. For that reason, it is unlikely I will use his company in the future.

comments

Gary,

We are firm believers in the flat rate pricing model so there are no surprises or risks to the customer. Our customers know and agree to the amount on the bill before we come out. This also protects the customer should the job take longer than average due to unforeseen circumstances. We assume the risk, not the customer. There are factors besides time and materials that go into our pricing. Our work comes with a warranty and our technicians are very well-trained and experienced. Our prices are what we, after 30 years in this industry, confidentially believe our work is worth. However, we understand that the flat rate pricing model might not work for every single customer. We sincerely appreciate your business and that you are satisfied with the quality of our work.

Hughes Air Conditioning & Heating Repair commented on 08/15/2017