From the beginning, I had a great conversation with the sales rep from Hughes Air Conditioning & Heating Repair. I believe his name was Greg. After a great follow-up meeting, we made the appointment, and soon they were there to begin the installation of my new A/C and heating unit in my home. The team was great; they were on time, respectful, and they kept me informed of the installation process all along the way. They also cleaned up after themselves, and once completed, they showed me the operation of the equipment. I would call this company again, without hesitation.