Business Description:
Founded in 1995, Winters Home Services is an award-winning full service company specializing in plumbing, heating, cooling, drain cleaning and quality air products.
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Categories
plumbing, heating, and cooling
Winters Home Services
108 School St, Watertown, MA 02472, USA
(617) 484-2121

Service

Total Experience

Will Recommend

alison b.

Cambridge, MA

Winters Home Services

Really, you want me to write a review ?

I have had great service in the past from this company but this time, there was an inexcusable difference. I can report my problem was fixed but the indifference to my house and personal belongings was horrific. I am still cleaning up the mess that was made. In a multi family home I was told that the water on the basement floor would just evaporate. Number one it was a safety hazard particularly to others living in the residence. To run my dehumidifier would be to cool the place in sub zero temps. I had purchased a heater that day but by mistake the plumber took the remote and was unable to return for a week . Frozen pipes in the basement where the problem! My complaints to the company were only followed up three weeks later after two emails and a personal letter.

comments

Alison, We would l like to offer our personal apology for not meeting your expectations. Looking into your account it looks as though they had reached out to you multiple times, and had not heard back from you until recently. We apologize if you did not receive the messages we left. We appreciate you taking the time to report about your experience, as we use these reviews to help improve our services. We are very sorry you were not happy with yours, and it did not meet your expectations. Winters is one of the largest full service residential plumbing companies in the Boston area, so our prices will vary from other smaller companies in the same area.We will use your comments to help coach our team to avoid this for the future. Please feel free to reach out to us at 617-484-2121 with any other concerns. Sincerely, Winters Home Services

Winters Home Services commented on 01/29/2018