Business Description:
Founded in 1995, Winters Home Services is an award-winning full service company specializing in plumbing, heating, cooling, drain cleaning and quality air products.
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Categories
plumbing, heating, and cooling
Winters Home Services
108 School St, Watertown, MA 02472, USA
(617) 484-2121

Service

Total Experience

Will Recommend

Pete S.

Winchester, MA

Winters Home Services

Overpriced and unhelpful.

Winters charged over $400 to service my boiler. In doing that work, they triggered a leak in a backflow preventer. When I called them to come back and fix It, they tried to charge me over $400 dollars to replace that single part. I googled the part and found it widely available for less than $45. I sent Winters away and called another plumber who replaced it for less than half the price Winters tried to charge me.

comments

Mr. Stahl,
We would l like to offer our personal apology for not meeting your expectations. Looking into your account it looks as though you had both your boiler and AC checked. We are sorry if you felt that this incident with the back flow was related to us visiting your home.
It looks as if you purchased a maintenance plan ,which includes no dispatch fees, 15% off, and 2 services per year. We apologize if this was not explained to you when the technician was at your home. This might have caused the pricing confusion, as you were receiving more benefits then just having your boiler serviced. We would be more than happy to refund your 1 year maintenance plan if you do not think winters is a good fit for you.
Winters is one of the largest full service residential plumbing companies in the Boston area, so our prices will vary from other smaller companies in the same area.We will use your comments to help coach our team to avoid this for the future.
Please feel free to reach out to us at info@wintershomeservices.com with any other concerns.
Sincerely,
Winters Home Services

Winters Home Services commented on 06/08/2017