I needed to replace my existing air conditioning system during a heat wave. Tricia was my first contact with Pipe Works Home Services. During our initial conversation, she totally understood my situation, and followed up after initially scheduling appointment with an earlier appointment when a cancellation was received. The design specialist, Robert M., was equally impressive during our initial meeting. He was able to assess my AC needs and provide an estimate before the end of the day during what had to be one of his busiest times of the year. I found Tricia and Robert to be extremely professional, organized, and very responsive at every touchpoint. I give both Tricia and Robert, each 5 stars and recommend Pipe Works Home Services.