Pipe Works Services has always done stellar work for me each time I have used them. They came out recently to fix a water heater. When I called the office to schedule the appointment I told the girl I spoke with that I had misplaced my discount card and she said she would call me back to work something out but I am guessing without having the physical card that I cannot get the discount. I do feel, however, that it is nice they offer discount cards and coupons to offset the pricing. Their technicians are prompt and efficient. They are able to assess what the problem is quickly and efficiently. They take the time to explain their findings from the assessment as well as what they can do to fix it. They also take the time to answer any questions I have. They are efficient and respectful of our home. They have always done good work for us so I will continue to use Pipe Works Services!