This was not our first time using Pipe Works Services. In years past I dealt directly with the owner. In recent years it seems that I deal more with the staff. They recently came out to do the de-winterization of the property. Of all the outdoor pipeworks I did notice a broken pipe when he took the materials off. Everything else was tight and this one even as he started to remove it was loose. He said nothing. I asked him to check it out (since he had moved on without checking it). He went back to it and said it was broken and would be $300 to repair it. Within this same process, I also noted that there was no water going to the outside shower and there was a leak near the hot water heater. He again did not seem to want to address these things until I pointed them out and brought it up again at the end of the inspection when he wanted me to sign off on his visit. I did not sign off so he had to go look at the other two things I found. It almost seems like they are there for their paychecks and going through the motions because they show up on time and are respectful but they are not willing to go the extra steps to be "great" like the company used to be. I still think Pipe Works Services is an average company with average workers. Call them if you want average work.