My sump pump gave out and I had water in my basement. I called Pipe Works Services and they came out right away, and it was on a Friday, too. We had to leave the next day, but they took care of everything right away. We used them a couple of years ago to install a new thermostat. It's easy to use. It's a good thermostat, not so complicated. I like that they are a local company right here in Madison. The technicians are polite and professional. I always ask a lot of questions, and they always have a lot of information for me. Pipe Works Services handles both our plumbing and our heating and air conditioning. They are pretty important to us. We trust Pipe Works Services.