The two men that came to our house to work on the plumbing and furnace were very professional. They explained what they were going to do and why before they did any work. They clearly communicated the cost and it cost exactly what they quoted, there were no hidden fees.
It took 2 weeks to make the appointment, it was not an emergency. I wish it could have been sooner. Perhaps this is testimony to the fact that they are so busy because they are so good.