I called for a service call on Saturday around noon, an emergency call pricing was explained. I waited until around 8:30 in the evening for the Tech to arrive. Even though it took a while for the tech to arrive, he kept updating me on his current repairs and his timeline. When he showed up, it ended up being a simple repair, but was done immediately. The Tech was courteous and professional and leaned on his senior team for direction when needed.
I run a 60 employee service operation, so I do understand customer service at the tech level and believe in grooming employees within.
Dustin is will be a asset to your company in the future. Thank you Dustin!