I called to make an appointment on 6/28/2017 at 4:10pm was on hold until 4:40pm. We only have one shower/bath and it was clogged so badly it could not be used and we have a 2 y/o, an 11 y/o, my wife and myself. This was an emergency and the lady said we can get you in 6/29/2017 at 12:00pm. I accepted the appointment and made arrangements to have someone at the house between12-2. An hour later I had a voicemail saying there was a mistake and we don't have anything until Friday the 30th but possibly Monday 7/3/2017. I called and explained the situation and the lady said no way it can happen after a 10 minute conversation she said someone will be there 6/29. I received a call at 9:30am and the plumber said he was on the way. I spoke with the plumber after he broke a pipe snaking the drain, repairing the pipe and he said the old steel pipe must have collapsed inside and they need to cut part of the drywall out on the first floor and replace up to 10 feet of steel pipe. ASI was here about a year and a half ago, cut out a 6' x 3' section of drywall ( the same spot they were going to cut out again) , replaced only the drain and connected the pvc to the same pipe they now wanted to take out. I asked how they knew that the pipe collapsed and I was told it is the most likely situation. I asked if the snake had any rust, metal shards, deposits or anything indicating an internal pipe collapse or any signs of blockage. I was told no but that is the way we have decided to fix the problem. I even called the office requesting evidence of a collapsed pipe. I was told the manager said that is what he thinks too. I told her that I don't like going off guesses, if the whole house needs plumbed that is what it needs. I don't want to cut out my drywall and fix a section of pipe every year and a half, I want a total solution. She said that is what she was told and the manager confirmed. I let them know I would use another company that can actually diagnose the problem before tearing out drywall and pipe( again same area they worked on a year and a half ago). She said ok and I thanked her for her time. Later that day Joe the manager called and said I might want a call. I said not really I just want a solution and evidence before tearing my house open. He understood and asked if I had a clean out pipe. I had no idea but said I will look when I get home from work. Joe said it will be really easy to send a camera if we do and to call back if I find it. The next day I called left a message for Joe informing him I do have a clean out and it is close to the house. I did not hear from anyone at the office. I tried again after the holiday weekend and left another message. Again no call back. I have been scooping water into my sink to empty the bath for days so everyone could shower but no call from joe or ASI. I called again and again he was out right now but will definitely return my call. Monday at 4pm on 7/10/2017 I called our home warranty company to see if this was a covered issue they stated it is and the earliest will be 7/12/2017. The company arrived on time and Josh snaked for 20 minutes, pulled a large sized hair ball out and all the water was gone. No holes, no new pipes, no $900.00 fixing something they fixed before for $1,000.00 a year and a half ago, just sweet blissful drainage. Hot showers and baths without hundreds of buckets going from bath to sink. Go somewhere else.