We recently bought a dining room rug which turned out to be the wrong size. I discovered that there are companies that can professionally cut the rug to smaller dimensions, I contacted the company and spoke to Brad. Explaining to him my request, he was very sincere in his reply by explaining that the work and labor involved might surpass the price I paid for the rug (he was indeed correct in his assessment) and advised me to return the rug for a smaller size. I was very impressed by his genuine response which, in today’s reality is quite rare, and while I did not have any work done, I can wholeheartedly recommend this company for their sincerity which, undoubtedly translates into superb service and excellent results.