Greenspring Rug Care

Business Description:

Greenspring Rug Care is Maryland's leading area rug and oriental rug cleaning company! Over 30 years of rug cleaning expertise provides the best clean possible!

Categories

carpet & upholstery cleaning
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Robin's Review

Service

Total Experience

Will Recommend

Stevenson, MD

Greenspring Rug Care

Great Service

I highly recommend GRC. My dog threw up all over a fairly new white sheared sheepskin rug. Brad told me that it needed to be dry cleaned and would require extra time. When we got the rug back, the backing was ruined and the rug would no longer lie flat. At first they took the rug back and tried to stretch it back into shape. When that didn't work, the ended up needing to remove the existing backing (cheap) and replacing with a much better backing- at no charge to us. The stain is completely gone from the rug (it was horrible) and rug looks great agian. Brad stood behind his work and was determined to make sure we were completely happy, which we are. I will definitely return!

comments

Hi Robin,
Thank you very much for your kind words. The rug definitely became a challenge. We really appreciate your understanding and allowing us to find a solution you were happy about. Unfortunately things don't always go as planned, but we work hard to make it right for our customers. The team looks forward to serving you again in the future.
Thanks,
Brad tingle
(Co-owner)

Greenspring Rug Care commented on 09/29/2021