Greenspring Rug Care picked up my rug, took it to their facility and cleaned it. They brought it back and relaid the rug. The rug turned out very nice. If I needed their services again, I would surely use them again. Making an appointment with them was easy to do. And they were easy to work with. They did a very fine job. Plus they were polite and courteous. They were very respectful of my home. Also, they had a quick response time as far as I remember. They cleaned my rug around March or April last year. But I have nothing negative to say. I would recommend Greenspring Rug Care to my family and friends.