I had an area rug that needed cleaning so I tried using Greenspring Rug Care. Since this was my first time using them I did not know what to expect. The company came out to pick up the area rug. They took it back to their business and cleaned it. When they returned it to me I was not happy at all with the condition it was in. I called and spoke to the owner of the company directly and he apologized profusely! He offered to make it up to me and sent someone out the very next day to pick up the area rug again. They re-cleaned it and now it looks fantastic! The second time around I was very pleased with how the work turned out. I am very willing to say that I would recommend them. After my first experience with them has turned out to be wonderful I think it says a lot about Greenspring Rug Care. First, they stand by the quality of their work. They are very responsive to the customer's needs and extremely accommodating. I absolutely will use them again.