This was the first time I used Greenspring Rug Care. I had a wool rug cut to fit one of my rooms, and it got wet when the air conditioner leaked through the ceiling. I took it to another company, thinking they could get the water out, before the stains could set in. I picked it up from them, but it was too late. The stains had already set in. I had heard of Greenspring Rug Care on WBAL Radio, and they were also recommended by a friend of mine in the flooring business. The owner of Greenspring was very upfront with me about the probability that the stain was already too set in to get out. But he tried, and then he tried again to get it out. He did get it noticeably lighter, but it is a wool rug, and a natural fiber, so it was just too late. I should have taken it to Greenspring right at the very first. I was very impressed with Greenspring Rug Care, and their general knowledge, and I have already recommended them to other people. Plus, I really appreciated the candor and straight-forward nature of how they explained things to me!