I just wanted to send you a note and thank you for the excellent service related to our sisal natural fiber rugs that you cleaned. Before I found your company it seemed like no one would touch cleaning this type of rug. Even our decorator said it could not be done. You told us you could do it and explained the process and pros and cons. I appreciate the fact that you took your time to recommend new pads for the rugs that addressed our specific situation. The entire process was quick, painless and reasonably priced. Bottom line – the rugs look brand new and my wife and I thank you for all your help!