Our family had been without air conditioning for two days and we reluctantly decided to call for service. Mr. Turner showed up and was outstanding from the word "Hello". He was extremely personable, knowledgeable, and very efficient. Chad went out of his way to make us comfortable during this stressful time. Our family would not hesitate to recommend or use Malek again. We would ask for Mr. Turner by name!!! Thanks for your help and professionalism.