I appreciated all the help with the phone app, but I still do not understand why we are being charged for this service, when it was your guys that set us up on the app for the phone, and it is part of the actual product and it was not working as it should have been. So, the week before the visit for information, we had a scheduled maintenance and at that time the questions would have all been answered at no charge, but unfortunately the people using the app could not be there so we had to schedule another appointment. This should have been covered by our extended warranty. disappointed in that respect. But the guys that came out were knowledgeable at their job. Thanks, Jody