Flanders Heating & Air Conditioning

Business Description:

For over 60 years, Flanders Heating & Air Conditioning has provided the quality heating & cooling services to homes & businesses throughout the East End.

Categories

heating & air conditioning
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Justine's Review

Service

Total Experience

Will Recommend

Southold, NY

Flanders Heating & Air Conditioning

I used to be happier with them, but their most recent visits left me unsatisfied.

We've always used Flanders Heating & Air Conditioning. Everyone around here uses them and their trucks are all over town. Flanders has a good reputation and is well-respected. However, something has changed this year. The gentleman came in the spring to open the air conditioner for the season. When he was done, he opened one vent in the master bedroom over the bureau and left me to open the rest of the vents in the house. I didn't think I needed to check his work. When fall arrived, I closed all the vents for the season and found the one in the master bedroom broken. I called Flanders to come out. Even though I have a maintenance contract, I had to pay for the visit and then pay for a whole new vent part which was very expensive. After the parts arrived and were installed, a second guy came out to check it this time. He discovered that the unit had not been installed correctly and it was not acceptable. I paid even more money for them to go back up into the attic. Later that night, my husband discovered that cold air was still blowing out. I went up to the attic at ten-thirty in the dark and closed it myself. This is really the first time I've ever had any issues with Flanders. Prior to this visit, I would have given them a five-star rating. Now I feel like I have to watch their work more closely. Some years ago, a similar thing happened to a kitchen vent and the guy apologized for breaking it and replaced it at no additional charge. I guess times are changing and I have to expect companies to be less customer friendly. I will stick with Flanders Heating & Air Conditioning because of their reputation. I will just be more careful about checking their work.