Honest, efficient and responsive. I called on Christmas Eve and the owner Steve called me back right away. It was a hot water issue, but i got the sense that if it was a true emergency, he would have come right then. They came when they said they would and fixed the problem right away. I have a high tech tankless system and they were familiar with it and diagnosed and fixed the problem immediately. The price was competitive. I would use these people for all jobs large and small.